Tridion for Technical Communication
Deliver accurate product information for after-sales and self‐service to customers, field service and support teams and scale as the number of products, variations and markets grow.
Tridion helps you effectively create, manage and publish multilingual information in any format and on any channel. Improve content quality, speed up translations and eliminate lengthy desktop publishing so you can launch offerings faster and in more markets with constant or even reduced budgets.
Testimonials
See how Dell gained immediate efficiency improvements and time savings with Tridion
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Key results
Instructional, contextual and consistent information for global teams.
50% increase in productivity year-on-year.
30% reduction in content development costs.
82% of customers achieve ROI in 18 months or less.
20% reduction in translation costs.
100% reduction in desktop publishing costs.
Use cases
Key capabilities
Single source of truth
Centralize technical documentation to ensure customer satisfaction along with lesser burden on after sales support. Control the entire content lifecycle from creation, review, management and delivery at scale to empower support teams and field agents to find and work with critical product information easier and faster.
Unify collaboration with SME’s
Streamline working with Subject Matters Experts (SME) in your organization to capture essential knowledge. Enjoy an easy MS Word-like, browser-based experience to create structured content, combined with vital compliance reporting, version history and track changes. Remote collaboration with multiple authors and reviewers is now made easy in a secure environment.
Adaptive content for any channel
Activate advanced digital touchpoints such a chatbots and virtual assistants with relevant, topic-based information to support use cases for today and the future. Enable voice controlled devices, AR/VR technical support and remote troubleshooting.
Integrated translation management
Go global faster with built-in translation management by connecting to RWS's superior language technology. Ensure smoother workflow with control on the end-to-end lifecycle of your technical documentation.
Manage multiple editions of your publications with Tridon Docs Baselines
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